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Troubleshooting remote desktop login problems

Solution

I successfully connect to the VPN but my computer credentials are rejected:

  • Make sure that you are using the same username that you use to log in to your office computer. This is typically your olemiss webid.
  • If your office computer is on a domain, you will need to also include the domain name as part of the username. Common examples include SOE\webid, CARRIER\webid, and GEOLOGY\webid.
  • Make sure that you are using the login password for your office computer. It is likely not the same as your password for other olemiss services.

I successfully connected to the VPN but I get an error message saying my office computer is unavailable when attempting to remote desktop:

  • Make sure that you are connected to the VPN by looking for the presence of a "padlock" icon over the Cisco Anyconnect logo in your notification bar.
  • Make sure that there are no typos in the ip address that you are using to remote with.
  • Your office computer may have powered off for some reason. File a ticket with us, and we will resolve the issue.
 
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Article details
Article ID: 7
Category: Work from home
Date added: 03-18-2020 10:07am
Views: 36766
Rating (Votes): Article rated 2.3/5.0 (3)

 
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